FAQ

What are your shipping rates? 

Shipping rates are calculated at checkout and are dependent on your location, the type of postage you choose and the weight of your order.  Free shipping (Australia Post Parcel Post only) is offered worldwide on all orders over $75 AUD.  


Do you ship internationally?

Yes. We ship all over the world. Shipping rates are calculated at checkout and are dependent on your location, the type of postage you choose and the weight of your order.  Free standard shipping (Australia Post Parcel Post) is offered worldwide for all orders above $75 AUD.  


Do you offer a range of shipping options?

Yes. A range of options are available at checkout.


What currency are your prices listed in?


Prices are listed in Australian Dollars ($AUD) by default. Use the currency selector to display prices in your chosen currency.

What payments do you accept?

* Paypal (via our Paypal checkout system)
* Paymate (via our Paymate checkout system)
* Direct deposit (bank details provided at checkout)
* Australia Post money order (Australian residents ONLY)
* Western Union money order (Worldwide)
* Moneygram (Worldwide)

Do I have to have a Paypal account to pay via Paypal?

No.  You do not have to have a Paypal account to use your credit card and pay via paypalAnyone with a credit card can use Paypal to make payments and NO Paypal account is required.

 

Do I have to have a Paymate account to pay via Paypal?

No.  You do not have to have a Paymate account to use your credit card and pay via paymateAnyone with a credit card can use Paymate to make payments and NO paymate account is required.

 

What are your sizes based on?

Our sizes are based on standard Australian sizing.  Sizing conversions can be found here:

http://www.onlineconversion.com/clothing_mens.htm
http://www.onlineconversion.com/clothing_womens.htm


Do you offer discounts for photographers/hair stylists/make-up artists/stylists wishing to purchase items for use as wardrobe?

Yes! We offer substantial discounts for affiliates who may wish to purchase items for use as wardrobe, via our affiliate program.  Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for more details.

Do you have gift vouchers?

Dusk Moth Designs gift vouchers can be purchased and redeemed online.  Your gift voucher will contain a unique coupon code which will deduct the coupon value from the total order amount, exclusive of shipping. Gift vouchers cannot be redeemed for cash.  Dusk Moth gift vouchers are available in various amounts and can be purchased HERE


How do I use a coupon/gift voucher?


If you have a discount coupon code, you may use this when checking out with the discount value to be automatically applied to the total order amount, exclusive of shipping.


Is shipping included in the coupon/gift voucher value?

FREE standard shipping (Australia Parcel Post) is offered on gift voucher redemption for all orders above $75 AUD.   For all non standard  shipping, the site will deduct your coupon value from the total amount of your order exclusive of shipping.  All non standard  shipping must be paid for via the above accepted methods.  Your order will not be confirmed until the shipping value is paid.

 

 
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